Refund & Returns Policy - TAIPEI EAST POWER Professional Volleyball Club Official Website

This Policy applies to products, memberships, event registrations, and tickets that you purchase on the TAIPEI EAST POWER official website (eastpower.tw). This website is operated by East Power Sports & Entertainment Co., Ltd. (Unified Business No. 00104613). Where a product page sets out separate return or exchange terms, the terms on that product page shall prevail; however, where the law provides otherwise, the law shall prevail.

1. General Physical Products

Pursuant to Article 19 of the Consumer Protection Act, you may cancel the contract and return the product without stating any reason within seven days after receiving the product. The seven-day period begins on the day following the date on which the product is delivered or on which you pick it up.
Returned products must be complete (including the product itself, accessories, free gifts, outer packaging, and the invoice) and unused. If a product shows use beyond what is necessary for inspection, or is damaged, the Company may reduce the refund amount according to the extent of the damage.
Please contact Customer Service within the seven-day period to submit a return request, and send the product back or return it to a designated location as instructed by Customer Service.

2. Products Not Subject to the Seven-Day Right of Cancellation

Under the Guidelines for Reasonable Exceptions to the Right of Cancellation in Distance Sales announced by the Executive Yuan, the seven-day right of cancellation does not apply to the following products, provided that this has been clearly disclosed before you place your order:

Products customized to your specifications, such as jerseys printed with a jersey number or name that you specify.
Products that, once unsealed, may raise hygiene concerns or cannot be restored to their original condition, such as opened collectible card packs and cards contained in deluxe collector boxes.
Digital content not provided on a tangible medium (such as EAST POWER Ninja Village digital card packs) that is provided only with your prior consent.

If any of the above products is defective, shipped in error, or damaged in transit, it shall still be handled in accordance with Section 6.

3. Membership

Cancellation of and refunds for EAST POWER Ninja Village memberships (Elder, Jounin, Chuunin, and Genin) shall be handled in accordance with the terms set out on each membership plan's product page and on the Membership page.
Benefits included in a membership, such as physical member gifts, vouchers, and priority codes, cannot be refunded for that portion once they have been claimed or used.

4. Event Registration

Cancellation of and refunds for registrations for events such as meet-and-greets and training camps shall be handled in accordance with the terms set out on each event's product page.
If an event is cancelled for reasons attributable to the Company or due to force majeure, the registration fee will be refunded in full. If an event is postponed, you may choose either to retain your registration or to request a full refund.

5. Season Passes and Single-Game Tickets

Refunds and exchanges of Season Passes and Single-Game Tickets shall be handled in accordance with the announcements of the ticketing platform and of each ticket sales page. If a match is cancelled for reasons attributable to the organizer, refunds shall be handled in accordance with the refund procedures announced by the league and the ticketing platform.

6. Defective Products, Incorrect Shipments, or Damage in Transit

If a product is defective, does not match your order, or was damaged in transit, please contact Customer Service within seven days of receiving the product and provide photos. Once this has been confirmed, the Company will bear the shipping costs in both directions and will arrange a replacement or a refund, as you choose.

7. Refund Method and Timeline

Refunds will be made via the original payment method: payments made by credit card, Apple Pay, Google Pay, or Samsung Pay will be refunded to the card; for payments made by ATM transfer, please provide a financial account in your own name so that the refund can be remitted to it.
The Company will complete refund processing within 7 to 14 business days after confirming the returned product or the refund request. The time required for a credit card refund to be posted depends on the processing of each card-issuing bank.
For electronic uniform invoices that have already been issued, the Company will void the invoice or issue a sales return and allowance certificate in accordance with the Regulations Governing the Use of Uniform Invoices.
Return shipping costs for general returns shall be borne by you; in the cases described in Section 6, they shall be borne by the Company.

8. Contact Customer Service

LINE Official Account: @eastpower (recommended as your first choice)
Phone: 02-2502-0252 (Monday to Friday, 10:00–17:00 Taiwan time (UTC+8), excluding national holidays)
Company: East Power Sports & Entertainment Co., Ltd.
Address: 9F., No. 208, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City

Any revisions to this Policy will be posted on this page. Orders placed before a revision shall be governed by the policy in effect at the time the order was placed.